That Pedal Show - Coronavirus Covid-19
Firstly, we hope that you and your family stay well during the coming weeks and months during these extraordinary times.
We also wanted to make you aware of the steps we have/are taking as part of the Covid-19 pandemic currently affecting us all.
We are an extremely small team who, in part, already work in separate locations. From Friday 20th March we took steps to ensure that anything that can be done remotely from people's homes is done so in an effort to maximise personal safety for everyone.
Before lock-down we had filmed a significant number of shows in an effort to have enough 'in the bank' to be able to continue with our regular Friday shows for now. If you see guests present in any shows they were filmed ahead of time. We have also cancelled all future show guests and visitors to TPS HQ until UK Government advice says otherwise. Dan and Mick will continue to film from their respective homes and Mick will film from the TPS studio from time to time.
VCQ LIVE STREAMS
We want to try and continue with these on a Monday. We feel it's important for all of us to stay connected to the outside world and not cut off during this time, so live streams are a great way for all of us to stay in touch. We are doing this in a way that allows both Dan and Mick to remain in separate locations and for them to manage all camera/audio themselves to ensure maximum personal safety for everyone.
That Pedal Show Store will remain OPEN. All orders will continue to be fulfilled for all our customers worldwide as long as UK Government legislation, all border regulations and Royal Mail allow.
Please be aware that we have introduced a temporary shipping schedule - instead of daily shipping, orders will be shipped out twice a week only, so there may be some delays to your order.
In addition, please be aware that we ship via Royal Mail who are working with reduced staffing levels, as are all your own local postal services worldwide. The same applies to Customs agencies. So please make allowances for parcels arriving later than normal. We have updated our 'lost package' policy from 30 days from shipping to 45 days from shipping during these times.
If you have any concerns about shipping then we strongly recommend that you choose the 'Tracked' shipping option during the checkout process.
We would also like to reassure everyone that we are taking all possible steps to ensure both the safety of our customers (and ourselves) during the Covid-19 pandemic. We take the current situation seriously and we're doing everything we can to ensure maximum cleanliness and extra hygiene measures are in place.
All new products received at TPS HQ are handled with appropriate care and given quarantine time before they get unpacked and added into stock.
Should anything change then we'll make sure that any updates to this statement are posted both here and on www.thatpedalshowstore.com
Take care everyone and see you soon!
Mick and Dan